North Canton Public Library Privacy Statement

North Canton Public Library Privacy Statement

North Canton Public Library (“NCPL”) has entered into an agreement with Unique Management Services, Inc. (“Unique”) to provide services using its product, MessageBee, to communicate with NCPL’s patrons. NCPL takes very seriously the protection of personally identifiable information (“Personal Data”). This Privacy Policy (the “Policy”) applies to individuals whose Personal Data may be received by Unique from NCPL in connection with providing library material recovery services and outreach to library patrons (collectively, the “Services”).

Controllership

Unique acts as an agent, also known as a data processor, for the Personal Data it processes for NCPL when providing the Services. This means that NCPL determines the type of Personal Data it provides for Unique to process on its behalf. Any communication Unique establishes with the patrons whose Personal Data Unique receives from NCPL is solely at NCPL’s request.

How Unique Receives Personal Data

Unique may receive Personal Data when NCPL provides it directly to Unique as part of using the Services.

Categories of Personal Data

Unique may process the following types of Personal Data:

  • biographical information, such as first and last name and date of birth;
  • contact information, such as email address, phone number, phone call recordings, and postal addresses;
  • account information, such as account number, amount owed, and whether the individual is an adult or juvenile;
  • payment information, such as a check; and for library employees,
  • Unique may receive first and last name and employer contact information.

Purposes of Processing

Unique may process your Personal Data for the purposes of:

  • recovering library materials;
  • recovering payment for missing materials or late fines;
  • sending communications to patrons asking about missing materials or account balances; and
  • allowing library employees to log in to our InfoLink portal to check the status of accounts Unique have been sent.

Data Retention

Unique retains Personal Data for as long as instructed by NCPL (who typically acts as a data controller). Unique deletes the Personal Data submitted to it within ninety days of receiving instruction from NCPL to close the account.

Sharing Personal Data with Third Parties

Unique may share Personal Data with its service providers, who process Personal Data on its behalf, and who agree to use the Personal Data only to assist it in providing the Services or as required by law. Unique’s service providers may provide fulfillment and postal services.

Some of these third parties may be located outside of the United States. However, before transferring Personal Data to these third parties, Unique will either ask for NCPL explicit consent or require the third party to maintain at least the same level of privacy and security for your Personal Data that Unique does. Unique remains liable for the protection of your Personal Data within the scope of its Data Privacy Framework certification that it transfers to third parties, except to the extent that Unique is not responsible for the event that leads to any unauthorized or improper processing.

Personal information and mobile numbers collected through opt-in will not be shared, sold, or rented with third parties for marketing purposes.

Other Disclosure of Your Personal Data

Unique may disclose your Personal Data to the extent required by law, or if Unique has a good-faith belief that Unique needs to disclose it in order to comply with official investigations or legal proceedings (whether initiated by governmental/law enforcement officials, or private parties). Unique may also disclose your Personal Data if it sells or transfers all or some of its company’s business interests, assets, or both, or in connection with a corporate restructuring. Finally, Unique may disclose your Personal Data to its subsidiaries or affiliates, but only if necessary for business purposes, as described in the section above.

Unique reserves the right to use aggregated, anonymous data for any legal business purpose. Such data does not include any Personal Data. The purposes may include analyzing usage trends or seeking compatible advertisers, sponsors, and customers.

If Unique has to disclose your Personal Data to governmental/law enforcement officials, it may not be able to ensure that those officials will maintain the privacy and security of your Personal Data.

Text Messaging Terms and Conditions

For patrons who opt in, the North Canton Public Library may send notices via text messaging services. Patrons can expect to receive account notifications, Library service updates, event registration notices, and/or room reservation notices. Message frequency may vary depending upon a patron’s account activity. Message and data rates may apply. Customers may receive support by contacting Library staff by phone at 330-499-4712. Library staff will respond as able during regular business hours. Patrons can opt out of receiving text notifications by texting STOP to cancel, by logging in to their online account to change notice preference, or by reaching out to library staff at 330-499-4712. Failure to receive a library account notice does not waive patron responsibility for the timely return of library materials.

Cookies

A “cookie” is a small file stored on your device that contains information about your device. Unique may use cookies to provide website functionality, authentication (session management), usage analytics (web analytics), and to remember your settings, and generally improve our websites and Services.

Unique uses session and persistent cookies. Session cookies are deleted when you close your browser. Persistent cookies may remain even after you close your browser, but always have an expiration date. Most of the cookies placed on your device through Unique’s Services are first-party cookies, since they are placed directly by Unique. Other parties, such as Google, may also set their own (third-party) cookies through Unique’s Services. Please refer to the policies of these third parties to learn more about the way in which they collect and process information about you.

If you would prefer not to accept cookies, you can change the setup of your browser to reject all or some cookies. Note, if you reject certain cookies, you may not be able to use all of Unique’s Services’ features. For more information, please visit https://www.aboutcookies.org/.

You may also set your browser to send a Do Not Track (DNT) signal. For more information, please visit https://allaboutdnt.com/. Please note that Unique Services do not have the capability to respond to “Do Not Track” signals received from web browsers.

Data Integrity & Security

Unique has implemented and will maintain technical, administrative, and physical measures that are reasonably designed to help protect Personal Data from unauthorized processing. This includes unauthorized access, disclosure, alteration, or destruction.

Access & Review

If Unique processes your Personal Data, you may have the right to request access to (or to update, correct, or delete) such Personal Data.

If Unique received your Personal Data in reliance on the Data Privacy Framework, you may also have the right to opt out of having your Personal Data shared with third parties and to revoke your consent to its sharing your Personal Data with third parties. You may also have the right to opt out if your Personal Data is used for any purpose that is materially different from the purpose(s) for which it was originally collected or which you originally authorized. Requests should be sent directly to NCPL.

Changes to this Policy

If we make any material change to this Policy, we will post the revised Policy to this web page. We will also update the “Effective” date. Approved by the North Canton Public Library Board of Trustees – April 28, 2025